Privacy Policy

Detailed Collection Overview

We collect personal information directly from you when you interact with our services, submit forms, or correspond with us. This includes:

• Contact Information: Name, job title, business email address, phone number, company name, and physical address.
• Transactional Data: Purchase history, quote requests, product sample orders, billing details, and customer support communications.
• Technical & Usage Data: IP address, browser type and version, device information, operating system, referral source, page views, and navigation paths collected automatically via cookies and web analytics.

Providing personal information is voluntary, but certain details may be required to process orders, issue quotes, or provide requested customer support.

Purposes of Processing

We process your data for specific business purposes, including:

• Service Delivery: Processing product quotations, fulfilling orders, dispatching samples, and facilitating distribution logistics.
• Customer Support: Responding to inquiries, providing technical product documentation, and assisting with recurring orders.
• Website Optimization: Monitoring performance, enhancing user experience, testing new functionality, and troubleshooting technical issues.
• Marketing & Communication: Sending product announcements, technical datasheets, and industry updates where permitted by law or explicit consent.
• Compliance & Legal: Fulfilling tax, auditing, and regulatory mandates and protecting our business against fraudulent transactions.

Third-Party Disclosures

We do not monetize or sell customer data to third-party brokers. Data sharing occurs strictly under contractual safeguards with:

• Logistics & Freight Partners: Shipping companies and delivery services required to transport product orders.
• IT & Cloud Providers: Secure web hosting, data storage, database management, and email infrastructure providers.
• Professional Advisors & Regulators: Legal, financial, or auditing partners and regulatory bodies when compelled by law or legal proceedings.

Cookie Categories & Controls

Cookies are small text files stored on your browser to enhance website navigation and provide analytics telemetry:

• Essential Cookies: Required for fundamental page navigation, security features, and session management.
• Analytical Cookies: Help us understand website usage metrics, traffic origins, and page performance (e.g. Google Analytics).
• Preference Cookies: Store language settings, location parameters, and visual preferences for a personalized visit.

You can block or remove cookies by altering your web browser settings. Disabling essential cookies may impair website performance.

Security Architecture

We maintain comprehensive administrative, technical, and physical safeguards designed to protect personal information against accidental loss or unauthorized access:

• Transport Security: Data in transit is protected using SSL/TLS encryption protocols.
• Access Restrictions: Access to sensitive user data is restricted to authorized personnel operating under strict confidentiality obligations.
• System Monitoring: Regular security assessments, firewall protections, and vulnerability monitoring across our server infrastructure.

Data Subject Rights

Depending on your jurisdiction, you possess specific data protection rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete records.
• Right to Erasure: Request the deletion of personal data where legal retention periods have elapsed.
• Right to Object/Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link or contacting us directly.

To exercise any of these rights, please email our privacy team at info@daxwell.com.

Retention Schedule

We store personal data only as long as necessary to satisfy operational requirements and statutory mandates:

• Commercial & Transactional Records: Retained for up to 7 years to fulfill legal, tax, and auditing obligations.
• General Correspondence: Inquiries and quote requests are retained for up to 24 months unless an ongoing customer relationship is established.

When data is no longer required, it is securely purged or permanently anonymized.

Policy Updates

We review and update this Privacy Policy periodically to reflect legal changes, technological advancements, or modifications to our business operations.

Significant policy updates will be indicated by revising the effective date posted on this page. We encourage visitors to review this policy periodically.